Terms of Service

• Account — the user account created by or for you to access and use the Service.
• Content — all information, prompts, instructions, data, code, files, credentials, configurations, software, and other materials submitted or made available by you through the Service.
• Platform — the AI-powered Magento platform through which you may submit requests, instructions, or questions in a chat interface to build, modify, configure, troubleshoot, or otherwise manage your Magento store.
• Service — the Platform, together with any related software, features, human support, quality assurance services, optional add-ons, documentation, and updates.
• Support Hours — the human support and quality assurance hours included in the Enterprise subscription plan.
• Blocker Issue — a critical issue that prevents your Magento store from operating or materially disrupts its functionality and requires immediate attention.
• Subscription Plan — the subscription package selected by you when purchasing the Service, including any optional add-ons.
• Website — the company's website located at https://withari.ai, including any successor URLs through which the Service is offered.
• We, Us, Our — Commerce Growth 360, Inc. You, Your, User — the natural person or legal entity subscribing to or using the Service.

The Service is an AI-powered platform designed to help Magento store owners and managers create, modify, configure, troubleshoot, and maintain their Magento stores through a conversational chat interface.

Instead of manually implementing Magento changes, you may describe the desired outcome in natural language. The Platform analyzes your request, may ask follow-up questions where necessary, and autonomously performs or prepares the requested changes to your Magento store.

The Platform has been trained using a large volume of real-world Magento development tasks to assist with feature implementation, configuration changes, bug fixes, maintenance, and other development activities.

Subscription plans

• Team — access to the Platform and its included features. Does not include human Support Hours.
• Enterprise — access to the Platform, sixteen (16) Support Hours during each monthly billing cycle, and human quality assurance services. Optional add-ons may also be purchased.
• Optional 24/7 support add-on — available to Enterprise customers. Outside Our regular business hours (18:00–09:00 EET/EEST, weekends and Latvian public holidays), the 24/7 Support Package covers Blocker Issues only. All non-critical requests — including feature development, enhancements, optimizations, maintenance and general questions — are performed during Our regular business hours (09:00–18:00 EET/EEST).

To perform requested actions, you authorize us and the Platform to access and interact with your Magento store using the credentials, API keys, or other access methods provided by you.

To use the Service, you must subscribe through the checkout process made available by us. During the subscription process you will be redirected to our third-party payment provider, Stripe, where you will provide your payment information and authorize recurring payments for the selected Subscription Plan.

Before completing the subscription you must confirm that you have read and accepted these Terms. Your subscription becomes effective once your initial payment has been successfully processed and, unless cancelled, renews automatically on a monthly basis. You are responsible for ensuring that your payment method remains valid and contains sufficient funds for each recurring payment.

You may request to change your Subscription Plan or purchase or remove optional add-ons at any time by contacting our support team; approved changes become effective as confirmed by us. By subscribing, you represent that you are authorized to purchase the Subscription Plan on behalf of yourself or the legal entity you represent.

We process personal data as described in our Privacy Policy, which forms part of these Terms. Cookie use is described in our Cookie Policy.

We charge monthly according to the pricing posted on the Website. Payments are made by credit card and settled via Stripe. By accepting these Terms and providing payment details, you confirm that you are authorized to do so on behalf of your organization and that sufficient funds are available for automatic deductions.

Details of your current subscription plan, including the expected next payment amount and due date, are available in your account dashboard. New or updated fees take effect once posted on the Website or communicated to you; existing fees may be increased with thirty (30) days' notice.

If the Service is unavailable, you may request a credit for that period. You are responsible for any related taxes, duties, and fees. If payments are not made on time, your account may be frozen and eventually deleted if not settled within fourteen (14) days. Subscription fees are non-refundable unless otherwise agreed, and no refunds are provided for partial months or unused services.

We or our licensors retain all rights, title, and interest in and to the Service, including the Platform, software, artificial intelligence models, algorithms, workflows, prompts, documentation, interfaces, designs, trademarks, logos, know-how, and all related intellectual property rights. Except as expressly provided, no ownership rights are transferred to you.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during your subscription term solely for your internal business purposes.

You retain all rights in your Content and grant us a non-exclusive, worldwide, royalty-free license to access, process, use, reproduce, and modify it solely as necessary to provide, maintain, support, and improve the Service. Subject to full payment of applicable fees, you own the output, modifications, configurations, and other work product created specifically for you ("Generated Output"). Nothing transfers ownership of the underlying Platform, models, methodologies, prompts, workflows, or reusable components.

You represent and warrant that you have all necessary rights to provide your Content and grant these rights. We may use anonymized and aggregated information derived from your use of the Service to operate, maintain, improve, and develop the Service, provided it does not identify you or disclose your confidential information.

The Service uses artificial intelligence to assist with Magento development, configuration, maintenance, troubleshooting, and other requested tasks. While designed to perform requested actions autonomously, artificial intelligence may generate inaccurate, incomplete, or unintended results. You remain responsible for reviewing and testing all modifications before using them in a production environment.

The quality and accuracy of the Service depend on the instructions, information, credentials, and access you provide. We are not responsible for outcomes resulting from inaccurate, incomplete, or misleading instructions. We do not guarantee that every request can be completed successfully or that all Generated Output will be compatible with your Magento version, customizations, themes, extensions, third-party software, or future Magento updates. We recommend maintaining appropriate backups of your Magento store before allowing the Service to perform modifications.

To the fullest extent permitted by applicable law, the Service is provided on an "AS IS" and "AS AVAILABLE" basis. Except where prohibited by law, we shall not be liable for any loss or damage arising from:

• the use of or inability to use the Service;
• modifications performed by the Service in accordance with your instructions;
• incompatibility with Magento versions, updates, customizations, themes, extensions, APIs, or third-party software;
• downtime, interruptions, delays, or temporary unavailability of the Service; or
• loss of data, loss of profits, loss of revenue, business interruption, or other indirect, incidental, special, consequential, or punitive damages.

You are responsible for reviewing, testing, and approving all modifications before deploying them to a production environment.

You agree to defend, indemnify, and hold us, our contractors, licensors, and their respective directors, officers, employees, and agents harmless from and against any claims, liabilities, damages, and expenses, including attorneys' fees, arising out of your use of the Website, including your violation of these Terms and any claims related to intellectual property infringement arising from your Content.

The Website and Services are provided "AS IS". To the fullest extent permitted by law, we, our affiliates, and licensors make no warranties, express or implied, regarding the Website or Services, and disclaim all implied warranties, including those of merchantability, fitness for a particular purpose, non-infringement, uninterrupted or error-free service, and content security or integrity.

We may update these Terms at any time by posting a revised version on our Website or sending a notification to the email address associated with your account. Changes posted on the Website take effect immediately, and changes sent by email are effective when the email is sent. By continuing to use the Service after changes are posted or emailed, you agree to be bound by the updated Terms.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, or sale of all or substantially all of our assets, to an affiliate company, or as a result of a corporate reorganization.

No waivers. Our failure to enforce any provision is not a waiver of that provision. To be effective, all waivers must be in writing.

If any clause is deemed invalid or unenforceable, the rest remains valid and the invalid clause will be modified or removed to reflect the original intent. These Terms constitute the entire agreement between you and us, superseding all prior communications or agreements on the subject matter.

We and you are independent contractors; these Terms do not create a partnership, joint venture, agency, or employment relationship. All communications and notices under these Terms must be in English. You may state publicly that you use our Services, and you agree that we may include your name and trademarks in a list of our customers.

These Terms are governed by the laws of the State of New York, and disputes will be resolved through binding arbitration in New York City, administered by JAMS under its rules, with no jury trial or class actions. Provisional remedies may be sought in court. The prevailing party may recover attorneys' fees and arbitration costs. Arbitration awards may be enforced in any court with jurisdiction.

We may terminate your access to the Service, in whole or in part, upon notice if you breach these Terms, fail to pay any fees, or if we are required to terminate by law or a governmental authority.

You may cancel the Service at any time; upon termination your right to access and use the Service ceases and you remain responsible for the final payment based on Service usage. Provisions that by their nature should survive termination, including indemnification and limitation of liability, remain in effect.

Your Content and analytics data remain available for retrieval via the dashboard for 30 days post-termination, provided all outstanding amounts have been paid. We will prepare and submit a final settlement invoice within 10 days after termination. After the 30-day retrieval period, all user content and associated data will be permanently deleted and data recovery will no longer be possible.

We and our affiliates will not be liable for any delay or failure to perform any obligation under these Terms if the delay or failure results from causes beyond our reasonable control, including natural disasters, labor disputes, power outages, telecommunications failures, riots, government actions, terrorism, pandemics, war, or any other circumstances outside our control.

Questions about these Terms? Email info@agentformagento.com.